It is around 8.50 AM in the morning I thought of picking up few essentials quickly before it gets crowded from this store next door. Store was quite crowded I guess most thinks the same way! It took me only 5-7 minutes to fill my basket and headed toward check-out and only 2 tills were operating with long queues of the customers. I noticed another till being used by an operator and enquired her (Laxmi Pardesi) if she is working. Before I approach her quick came a shout “ TIME LAGEGA”. I quickly went back to my before I lose my turn. Waiting patiently I asked for the manager and someone came along and quickly obliged by asking Laxmi to give up whatever she was doing and open the till for other customers.
I think Laxmi didn’t like this she was muttering her dissent while scanning my basket. I thought this was very rude and tried to explain to her about the customer need on a Sunday morning and her response was “HAMARA BHI TO SUNDAY HAI”. I was only amazed to see the attitude of a CSA in our stores.
Store concerned shall address this attitude issue of the staff as well as ensure that customer shall not spend more than their shopping time for check out. I keep going back to this store again & again only because this next door and I guess many customers are in a similar situation. It seems modern Indian retail is still ruled by the retailer, customer is still not in a position to demand quality service, respect and dignity.
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