Known Turf: A sad and lengthy saga of communication people who aren't so good at listening

Known Turf: A sad and lengthy saga of communication people who aren't so good at listening

Godrej Hi Care

Last week I was asked at home to sigm up for a pest control service for our home. I searched at the net and filed an enquiry for this at Godrej Hi Care web site since the range of services offered sounded very attractive. Very promptly someone from their call centre called up and asked for all my requirements and quoted a price. I agreed immediately and asked them to send someone and start the service immediatley. I was promised within 24 hours a local rep will come and complete the loop.
It has been more than 5 days now and no one has turned up. I have now gone for another vendor at a higher price since i am not sure if Godrej is capable of delivering the promised service or not!
This is how some big corporate service businesses are run with loads of overheads and no accountability. They must be losing so much of business every day like this and wasting their own marketing resources.