It was during my visit at the above store on Saturday 26th April, I noticed that not only the store was in a complete mess on the housekeeping front but the credit card system was not working and many customers, including me had to leave the filled trolleys. Store Manager Malcom was also not available for help.
I visited the store once again today at the same time and I must say that today the store was in a very good shape, completely done up, all shelves stacked up neatly, floors looking very clean, trolleys were neat and clean, baskets were shining and every thing was operating like a machine. I am sure you must have taken corrective steps thereafter. I sincerely appreciate this effort and I can assure you this goes well with every regular consumer of your business. Well done, keep it up!
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Douglas Stafford Limited - The Centre for Performance Improvement, specialising in Mystery Shopping, Market Research and Training Solutions"
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