Today I went to shop at Reliance Mart Fatima Nagar at around 12.00PM and I have something to share with you as a feedback:
I filled my trolley from various sections and moved towards the check out area and found that only 2 tills were operational and between both these tills at least 14-15 customers were waiting in queue. Once again there was no one to listen to the grumbling customers and most of them were waiting helplessly. I asked for store manager and I was told this is weekly off today. I also requested for opening more cash tills since so many of us waiting but I guess no one was in a position to take any action.
The most interesting this was that suddenly one of your CSA came around with a friend carrying a biscuit packet behind the cashier and trying to get the bill made for his friend, since he wanted to oblize him with some quick check out or jumping the queue. I immediately went around and asked him if he works in the same store and he confirmed. I asked for his ID and his name was Abhijit Shinde. He suddenly became very defensive and left the biscuit packet and money behind the cashier and ran away. This really infuriated some of the waiting customers and some of them dropped the garment hangers in their hands and went away.
I think someone should call up Mr.Shinde and explain to him on basic antiquates of a service professional and give him some training. He not only disgraced himself but his brand as well lost some customers for his employer. I my opinion during this difficult time of economy all these guys facing the consumers shall know the sensitivity of their job and if they are still not serious they don’t deserve to be there. You should make some examples out of such staff members to send right signals to others.
I hope you will forward this as a feedback to someone responsible and initiate a corrective action.
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