This morning (8.35AM) I had to visit the store for some fresh shopping and the store was buzzing with customer but no staff anywhere. It was a complete mess and for 5 minute shopping one had to spend extra 10 minutes since aisles were blocked, dirty & inaccessible. To top it all only one check out was working and I was 9th in the queue to leave. I felt like leaving and go somewhere else but this feeling of getting done with it and get on with the rest of the day kept me there. I noticed the guy on the till (Vikas Mantake) was not familiar with either the items or the pricing. There was another guy assisting him and someone else from far was also giving some tips from time to time. That means three people were actually working on one till. Customer were screaming for another check out counter to be opened. When my turn came Vikas wanted to know about the variety of some particular mango in my basket and I tried to tell him but he insisted that he will only follow the instructions of the tele guide he has been getting help from. This guy standing far away was giving him wrong instructions whereas when I am telling him the right name of the mango he shouted back at me saying he knows batter. That is what forced me to know his name and NO wonder the queue was moving slow.
When jobs are under pressure why are we not able to get best people on the job and get rid of such low quality front end staff and give better service to the customers?
I hope you will ask your manager in-charge for the store to take some appropriate actions to make things better in this store, at least in the morning when everyone is in a hurry to do last minute shopping and get on with the rest of the day. A good experience in the morning can help your customers to have a very good & pleasant day and this will enhance your brand power in their mind.
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