BIG BAZAAR, FATIMA NAGAR, PUNE: 10th March 2008

Today I was visiting Big Bazaar, Shola Pur Road on my usual shopping cum education trip and I came across a very unwelcoming incident at the entrance. Though it is difficult to irritate me but this watchman, Mr.Pravin Saikia-38228, was not only rude but also physical with the customers entering the store. When I tried to question him on this behavior he was not only argumentative but he also feels that customers come to this store anyway irrespective to the way he treats them. He seems to think that if I am not happy other customers will come to shop and that will not make any difference to the store. When I asked him how you earn your salary then he questioned my authority to ask him that. Though I feel other watchmen were really apologetic on his behavior but he felt that he was OK! I strongly feel that either he is not suitable for the welcome role or he needs some counseling. I strongly recommend that he shall be rather given a back office role instead of first contact with the visiting shoppers.
Just a feedback, I hope you and the business team of Big Bazaar will find it useful.
Today I was visiting Big Bazaar, Shola Pur Road on my usual shopping cum education trip and I came across a very unwelcoming incident at the entrance. Though it is difficult to irritate me but this watchman, Mr.Pravin Saikia-38228, was not only rude but also physical with the customers entering the store. When I tried to question him on this behavior he was not only argumentative but he also feels that customers come to this store anyway irrespective to the way he treats them. He seems to think that if I am not happy other customers will come to shop and that will not make any difference to the store. When I asked him how you earn your salary then he questioned my authority to ask him that. Though I feel other watchmen were really apologetic on his behavior but he felt that he was OK! I strongly feel that either he is not suitable for the welcome role or he needs some counseling. I strongly recommend that he shall be rather given a back office role instead of first contact with the visiting shoppers.
Just a feedback, I hope you and the business team of Big Bazaar will find it useful.

COMMENTS:

Thanks for your feedback. This is important, I will pass this on to relevant people.
Regards.
AMIT GUPTA