Being a Saturday afternoon we just decided to watch a movie and thought we will go to the store near our house, Salunke Vihar Road. We selected the movie asked the assistant at the desk, Rajni to issue against our no.18466248 and she promptly told us that we already have a movie issued in our name. Since we wanted the movie we requested them to upgrade our account for two titles and we will pay the difference now. She asked for help from one of her colleague, Praveen, and he came and told us that this can’t be done since you don’t have such a function in the system.
Now we were very keen to have this movie we asked them if we can take this one and send the other one from home but we were told this is not possible. When we asked them to deliver the same ot our house we were told this can only be done at 4.00PM.
It seems either the staff is not customer centric or they do not have the brief ot do so. My request is that they shall be authorized or advised ot be more customer centric and offer solutions rather than just giving the reasons for not helping them. Finally we had to come back and I am not sure if we will get the movie now or not.
Just a feedback for the people handling customers in your business, please pass it on with a request to be more customer centric.
COMMENTS:
Sure.Thanks for feedback. Will do the needful.
Thanks
Sanjiv Singhal
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