Godrej Hi Care

Last week I was asked at home to sigm up for a pest control service for our home. I searched at the net and filed an enquiry for this at Godrej Hi Care web site since the range of services offered sounded very attractive. Very promptly someone from their call centre called up and asked for all my requirements and quoted a price. I agreed immediately and asked them to send someone and start the service immediatley. I was promised within 24 hours a local rep will come and complete the loop.
It has been more than 5 days now and no one has turned up. I have now gone for another vendor at a higher price since i am not sure if Godrej is capable of delivering the promised service or not!
This is how some big corporate service businesses are run with loads of overheads and no accountability. They must be losing so much of business every day like this and wasting their own marketing resources.

BIG BAZAAR Fatima Nagar, Pune: 12th Aug.2009

Following my experience at this store few weeks back I thought of revisiting the store during it's Shopping Kumbh event. I was there at around 12.00PM and I think it was Swine Flu which kept the consumers away though I was expecting a larger crowd.

To my surprise the Kunbh has started but the merchandise was not on the shelves and the staff was not fully geared to handle the crowd. It seems the staff was sort of not expecting consumer rush in the store due to Swine Flu.

I could only pick up 70% of my shopping list and to my surprise once again all the check out till were functional. There was this guy trying to seel some insurance to all the consumers billing more than Rs.250 but I must say he didn't his pitch very weel or he was too scared to delivered his sales pitch to the consumer due to Swine Flu fear.

Overall it was not a bad experience courtesy Swine Flu I can say.